TLC
Your earrings were made with love and fortified with nylon thread. It is wise to keep them together in a box or bag if you're traveling and/or hang or lay them flat.
If the fringe gets twisted or kinked, give it a gentle massage with your fingers.
Use a soft cloth for shining if necessary.
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Lastly, please do wear the plastic backs on your earrings when wearing them. I have lost so many earrings to this.
SHIPPING AND DELIVERY
What You Need to Know
Five Horses offers free shipping to domestic orders of $35 and above. International orders below $35 are $25. Orders above $35 are $12 in shipping.
All packages are sent First Class USPS and are packed carefully in our studio.
Please reach out to us if you have any questions.
TLC
We offer gift cards in increments of $25. They can be purchased through our online store and will be sent electronically to you or the recipient.
A gift credit number will be indicated on the gift certificate to make purchasing easy. Another form of payment may be used on top of a gift card.
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Lastly, please do wear the plastic backs on your earrings when wearing them. I have lost so many earrings to this.
RETURNS AND REFUNDS
How It Works
It's our hope that you always love your purchase with us, but we know things happen. You have 30 days from the date of order to return or exchange any item purchased from our site. This is not inclusive of product purchased offsite.
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If any product is damaged upon arrival, please notify us immediately via email at fivehorsesshop@gmail.com with photos so we can solve your issue.